Frequently Asked Questions |
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- My Pet is always healthy – why should I buy pet insurance? [ click here ]
- Even though your pet is healthy today, he may not be tomorrow. We have many calls each year from pet owners who want to purchase pet insurance after the animal has become sick or hurt, unfortunately by that time it is too late to cover that accident or illness. Premiums are low and the benefits are high – preparation today may allow you to avoid heartache tomorrow.
- I love my dog but my friend told me that it may get hip dysplasia what should I do? [ click here ]
- It is true that some breeds are more prone to hip dysplasia or other hereditary defects, PetCare offers the QuickCare Gold (70% and 90%) and QuickCare Complete insurance programs that would cover your dog in the event that hip dysplasia was diagnosed and needed treatment. You may enroll your pet from the age of 8 weeks and if you are concerned you should enroll sooner rather than later – if a problem is diagnosed or symptomatic prior to enrollment or during the 30 day waiting period for illness coverage it will be deemed a pre-existing condition and will not be covered.
- I spent thousands of dollars on my last pet’s cancer treatment, I want to make sure that my new puppy is covered to the max – what product should I buy? [ click here ]
- We have a variety of products that will provide your new puppy with coverage specifically for cancer. QuickCare Gold provides coverage for all accidents and all illnesses with $3,000 - $6,000 specifically earmarked for cancer coverage, QuickCare Complete also provides coverage for all accidents and all illnesses with $5,000 specifically earmarked for cancer coverage.
- How much money will I actually get back when I make a claim? [ click here ]
- The amount of money that you will get back is determined by three things:
- a) the amount of coverage that you have purchased for that specific accident or illness,
- b) the deductible on the program that you have chosen and
- c) the percentage coverage offered by your program choice.
- I want to buy pet insurance but I'm worried that I might not be able to afford it. [ click here ]
- Don't be concerned, PetCare offers you choice and flexibility. Please call us at 1-877-897-7387 and ask to speak to one of our sales representatives who will make sure that you make the decision that's right for you.
- What happens if I find I don't have enough coverage? [ click here ]
- You can upgrade your policy at any time by calling one of our customer care representatives at 1-877-897-7387
- Is there any restriction on which veterinarian that I can take my pet to? [ click here ]
- No. You may go to any licensed veterinarian in North America, traditional veterinarians, alternative therapists or specialists as long as the veterinarian is licensed.
- Do your Programs cover the diagnosis as well as the treatment of accidents and illnesses? [ click here ]
- Yes our programs cover the diagnosis, testing and treatment of the covered accidents and illnesses, including veterinary visits, laboratory tests, X-rays, MRIs, CAT scans, hospitalization, prescription food and prescription medications.
- What kind of Discounts do you Offer? [ click here ]
- There are a variety of discounts available on the PetCare Pet Insurance Programs including, multi-pet discounts, microchipping discounts, group benefit discounts and more. When you enroll your pet please make sure that you fill in all the required fields to ensure that you get the appropriate discount.
- After signing up my pet, can I still see my regular veterinarian? [ click here ]
- Yes. You can use the licensed veterinarian of your choice.
- What are my payment options? [ click here ]
- For monthly premiums, we accept Visa, MasterCard, Discover Card or Automatic Deductions from a Checking Account. For annual premiums, we also accept Visa, MasterCard, and Discover Card, as well as a check or money order. For all Discover Card payment, please contact our call center. At this time we do not process Discover Card over the web. In the event that you choose to pay on a monthly basis a $2.00 pay plan fee will be added to your monthly billing.
- What if I want to enroll more than one pet? [ click here ]
- Each pet receives its own policy. You can use our online enrollment system to enroll all your pets in one convenient process without having to fill out multiple application forms. If you enroll three or more pets you are eligible for a 10% discount per policy. Maximum discount 10% per pet per policy. If you are insuring two or more pets, and one of the pets enrolled is a cat, you will receive a 5% discount on each premium. If your pet is registered as a 'Medical Service' pet, you will receive a 10% discount on each premium.
- How do I make a claim? [ click here ]
- Mail or fax in a completed one page claim form completed by yourself & your attending veterinarian along with the detailed receipts. Fill out a claim form.
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I first heard about PetCare Insurance when I read an article in the New York Times about the topic of pet insurance. The article featured PetCare and included your phone number and website in it. I saved the article and finally decided to take out a PetCare policy about 8 months later. Just 1 month after I signed up for QuickCare Gold, my dog broke his tooth. The broken tooth was quite serious because a nerve had been exposed. I had the option of pulling the tooth or having a root canal completed. My vet strongly recommended the root canal treatment. I wouldn't have been able to afford one without my pet insurance coverage. Taiko is doing wonderful now, and looks great. Thank-you PetCare. Client: Sarah Di Laura Pet: Pet: Taiko, German Shepherd/Lab Cross, age 2 1/2 Condition: Fracture Claim Submitted: $234.30 Claim Paid: $1,156.48 |
